Annaloom FAQ’s

If you can't find the answer to your question on this page, please contact us

ORDERS

Do I have to order online?

Yes, as we are an online retailer you can only order online. This is the best way to pay. It is fast, safe and secure.

How can I pay for my order?

We accept the following payment cards: Visa, Visa Debit, MasterCard, Solo, Maestro, Electron

Is it safe to order online?

Once you've placed your order, you will be directed to an order confirmation message, which will contain your order number. This information will also be emailed to you, but it could take up to 30 minutes to arrive in your inbox! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.

Can I make changes to my order?

Unfortunately, once you've placed your order, it is not possible to amend any details, as our warehouse team will have already started processing your order!

Can I cancel my order?

To make sure you receive your items as fast as possible, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.

Can I exchange an item?

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice.

DELIVERIES

Where do you deliver to?

Our UK delivery service includes England, Scotland, Northern Ireland and Wales. We also ship internationally,

How much does delivery cost?

You get free UK delivery with every order. For international deliveries, there will be an additional £5 shipping cost.

How long will delivery take?

UK orders are delivered through Royal Mail first class tracked service. Usually taking 2-5 days (excluding Sundays)

What if I am not in when my parcel is delivered?

Postman may leave the parcel with a neighbour, or if there is a safe, secure location at the property they may leave the parcel there. The delivery company will leave a card saying that they have attempted to deliver the parcel, and provide you with details on where the parcel has been delivered to, how to contact them to re-arrange a delivery time or to advise where you can collect your parcel from.

Will a signature be needed for my delivery?

If you or a neighbour is home to accept the delivery, then a signature will be required. If nobody is home to receive the parcel, then our carriers may attempt to leave it in a safe location. A card may be left to advise you of this, or to confirm that the parcel has been returned to the local depot. You can then contact the courier to arrange collection or to schedule a new delivery date that is more suitable for you.

GENERAL

Do you have a catalogue?

We don't currently print a catalogue, all our products are only featured online.

Do you have a shop?

As we are a dedicated online retailer, we do not have a shop.

How can I contact you?

Please visit our Contact Us page for details of how to get in touch. We aim to respond to queries within 24 hours (Monday-Friday).